Frequently Asked Questions

Below you can find the answers to our most frequent questions. If you can't find your question in the list, write it down here.

Question:
Can I change the phone number for my messages? Answer:
Yes, you can. Sign in on "My Account" page from the link in the menu above. Once there, click "Change" in the "Mobile number" section. Don't forget to save your changes!
Question:
Can I give BibleMe to someone else? Answer:
You can and it's very easy! Click "Make a gift" on the main page and follow the instructions.
Question:
How do I extend my subscription? Answer:
Go to "My Account" page from the link in the menu above, and sign in. Click "Extend my subscription" link and select one of the options for whether you want to subscribe until further notice, or if you want to choose a new length of your subscription. Click "Save" at the bottom of the page.
Question:
How do I use my gift voucher? Answer:
Click "Subscribe" on the main page and follow the steps. When you reach the payment section, select payment with gift voucher. In case the subscription option you chose exceeds the value of your gift voucher, the additional sum will be shown.
Question:
Can I change the theme? Answer:
Sure you can. Sign in on "My Account" and select the themes you want instead. Click "Save" at the bottom of the page.
Question:
Why do I sometimes get an incorrect Bible verse reference with my daily quote? Answer:
Different Bible translations have different ways of numbering Bible verses. That means you always get the right text, but on the Bible the number may belong to a verse above or below, according to the Bible translation you chose for your quotes. This applies almost exclusively to Psalms. If you find such a verse, please let us know.
Question:
What is the term of notice? Answer:
Subscriptions that are paid for monthly have a term of notice of up to one month, while the other subscriptions have it of up to two weeks.
Question:
How do I end my subscription? Answer:
Sign in on "My Account" by following the link in the menu above. Once there, click "End the subscription", then "Save" at the bottom of the page.
Question:
I don't receive any texts, what should I do? Answer:
This can happen by several reasons, of which the following are the most frequent. You find delivery reports of all messages sent to you in the "History" section on "My Account". If you have had your cell phone turned off at the time of delivery, then rather have it turned on, and see if you get the texts. In case you have transferred your cell phone number between cell phone carriers/ mobile operator companies, this may be the reason. If your problem persists for more than three days, please contact support on the Contact page.
Question:
My Internet connection or computer crashed right after I pushed the Purchase button on the Subscribe or Gift page (because of power loss, for instance). Have I been debited of any money? Answer:
Go to "My Account", enter your mobile phone number and try to log in. If you succeed, you have been debited, and your subscription will be activated soon. Otherwise, you have not been debited of any money. In this case, go to "Subscribe" or "Make a gift" page to start the subscription.